Pricacy Policy

At TravOnline.com, we value your privacy. The policy details the kind of information we collect and how we use this information. You are free decide what information you give to us, however some of services will be unavailable if you do not supply the mandatory information requested. Please contact our Customer Services department if you wish to discuss this in more detail.

What personal information we may collect

TravOnline.com may collect personal information when you:

• Make a booking enquiry
• Purchase a hotel, flight or holiday package
• Subscribe to receive email newsletters about our products and special offers
• Apply for a job with us

We also use third party software to collect information about the computer you are using and movements through our website e.g. IP address, web browser used, URL you visited from, which pages you viewed during your visit and any search terms entered on site. This information is anonymous and is not linked to any personal data we hold about you. This data is used only to help us improve our customers’ experience on our website.

How we use this information?

Booking Enquiries

When a user makes a booking enquiry, we collect personal information so we may contact them with a quotation. All enquiries are allocated to staff members internally in the company and your details are only used by members of staff that need to deal with the enquiry.

Hotel, Flight and Holiday Package Bookings

When a customer books a hotel, flight or holiday package, personal information is used to process and manage all elements of the booking. Your personal information will not be passed to third party suppliers!

Email Newsletters

If you choose to subscribe to our regular email newsletter, your personal information is used to send targeted emails featuring relevant travel products and special offers. These details are not used for any other purpose and will not be shared with any third parties. You may unsubscribe from our newsletter at any point by following relevant instructions on any of our emails.

Job Applications

Any personal information sent in response to a job application will only be used for recruitment purposes. We may contact you by telephone or email about any job application you make.

Third Party Websites

This Privacy Policy only applies to websites and applications that are owned or operated by TravOnline.com. We may link to external websites for your convenience, but TravOnline.com is not responsible for the way in which personal information is used when submitted on third party sites. We urge you to read the privacy policy of any third party site you visit from TravOnline.com if you are concerned about your privacy.

Cookies

A cookie is a piece of text based information that a website transfers to your computer’s hard drive. When using selected services on our website, we will use cookies to help recognise you and the bookings you have made.

Security of Personal Information

TravOnline.com is concerned about Internet security and takes care in ensuring all personal information is submitted and held securely.

You have the right to obtain information about your personal data, its origin and the purpose of storage.

All information submitted on the TravOnline.com website is transmitted using Secure Socket Layer encryption (SSL) which automatically scrambles data before it is sent.

You can check the security of our checkout process as ‘https’ will show at the beginning of www.TravOnline.com web address. You will also see a padlock on the bottom bar of your web browser.

You can also verify our website’s security by clicking on the Commodo logo below.

TravOnline.com will never contact you by email and ask you to disclose any credit card or bank account details. If you receive any suspicious emails asking for such information, please do not respond and contact our Customer Services department.

If you have any questions about our Privacy Policy, please contact

info@travonline.com or call our Customer Services department on +971 4 3623855